SHIPPING INFORMATION

In light of the ongoing COVID-19 pandemic, a situation challenging and uncertain for everyone, we are doing everything we can as a business to prevent any disruption to our services.

At this time, all orders are being processed as normal and most deliveries are carried out as scheduled, though international shipments may experience delayed delivery times.

As for certain countries non-essential shops and businesses are closed, we also advise that -before ordering- you check that you are still able to receive parcels at your shipping address. This will help you avoid unnecessary costs. 

Finally please be aware that, according to the information we’ve been provided, people receiving parcels are not at risk of contracting the coronavirus. Based on existing data regarding other coronaviruses, these types of viruses don’t survive long on objects, such as letters or parcels. However, as per the highly publicised guidance, we advise people to wash their hands using soap and hot water after unpacking any newly received parcels.


Please note: All deliveries are handled by shipping couriers. Therefore all times given below are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.

Please note: It may take up to 3 days for orders to be processed.

You will be sent an email when it is dispatched.

Please ensure that your address is correct at checkout.

Your order will be cancelled as a result of a failed delivery.

In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.

Please check your Junk/Spam for shipping emails (search OWNU)


Shipping costs:

Unfortunately due to COVID-19 our international courier partners have consistently upped their price’s as the demand for e-commerce goes up, in a period where there are less flights. Therefore we have had to up our shipping prices to reflect this increase. We will be constantly reviewing this and will look to bring this back down to normal as soon as we can. We thank you in advance for your understanding.

Final shipping fees are calculated at checkout based on weight and location.

United States:

Standard : Starting from $5

Canada:

Standard : Starting from $15

Expedited : Starting from $23

South America:

Standard : Starting from $15

Expedited : Starting from $45

Europe:

Standard : Starting from $20

Expedited : Starting from $45

Asia:

Standard : Starting from $13

Expedited : Starting from $50

Oceania:

Standard : Starting from $25

Expedited : Starting from $55

Africa:

Standard : Starting from $15


PROBLEMS IN RECEIVING YOUR ORDER?

Where Is My Order And How Can I Track It?

Information regarding this should be included in your dispatch confirmation email which should arrive shortly after your order has been dispatched. If you cannot find this email, please search your inbox for no-reply@ownuapp.com or OWNU. If you’ve paid for tracked delivery but you cannot find any tracking information in your dispatch email please contact our support team. Please note each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates throughout the your parcel journey.

My Tracking Number Is Not Working Or Saying Pending?

Tracking is dealt with by the courier company and we do not have any control over delivery once a parcel has left our warehouse. Occasionally, online tracking may take a while to update, but if the problem persists please call the courier company as they might be able to provide more information about the location of your order.

Why Is My Item Taking Longer Than Specified?

All deliveries are handled by our chosen courier services. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.

  • Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
  • If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
  • International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.

My Order Has Been Marked As Delivered But Has Not Arrived?

If your order has been marked as delivered but is not in your possession, please check with your concierge and/or neighbours, as well as your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.