REFUND & RETURNS

RETURNS POLICY

You have 30 days from receiving your order to request and ship your return back to us. Please contact our support team, who will be happy to help you: HERE

• Contact our customer services team to obtain a Returns Authorisation
• The cost of return shipping is your responsibility. Please send the parcel back to us on a carrier of your choice, and ensure its tracked. 

If you wish to exchange a product we would recommend you to place a new order and return the current one.

Any returned parcels sent by you without acknowledgement from a member of the support team will not be returned/exchanged or refunded.

This Refund and Returns Policy applies to physical products purchased through the OWNU website. Digital subscriptions services are non-refundable. 

If you have any questions, please email support@ownuapp.zendesk.com 

REFUND POLICY

Your refund will be to the original payment method used at check out.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.